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Troubleshooting

If something isn’t working as expected, this section collects the most common fixes. The full troubleshooting guide is being built up over time — if you hit something not covered here, see the bottom of this page for how to reach support.

Coming in this section

  • A recipe didn’t import — what now? — what to try when extraction fails or produces a wrong result
  • Voice commands aren’t working in Cook Mode — microphone permission, language settings, OS-level voice access
  • Restore purchases not working — re-syncing subscriptions across devices and stores
  • Reset a forgotten password — email-based reset flow walkthrough
  • Family invite code doesn’t work — expiration, typos, wrong account
  • Photo Match misidentifying ingredients — lighting, framing, and review tips
  • Sync issues — recipes missing on one device — clearing cache, force re-sync

Quick contact

If you can’t find what you need:

Please include your account email, the device you’re using, and a short description of what went wrong — it speeds up the response.